Shipping & returns

Free on every order over $75. Below that it is a flat $6.99 regardless of weight — which matters when you are ordering litre bottles of aloe.

Orders placed before 2pm on a working day are picked the same day.

Every order gets a tracking number the moment it is packed, sent by email and shown on your order page. The timeline on that page updates as the parcel moves through the carrier network, not once at the end.

You do not need an account to track — the order number and the email you used are enough.

International orders may attract import duty set by your country, which is not something we can collect or waive on your behalf. Any duty is payable to the carrier on delivery.

If a product does not suit you, send back what is left within sixty days and we refund the whole line — including the part you used. Opened is fine. No explanation required.

We would rather carry the cost of a return than have you finish a bottle you dislike.

Reply to your order confirmation, or use the contact form with your order number. We send a returns label the same working day.

Photograph it and reply to your confirmation email. Litre bottles occasionally lose an argument with a courier. A replacement ships the same day we see the photograph, and we do not ask you to send the broken one back.